SUPPORT & MAINTENANCE

Reliable technical support is a crucial part of any business. Having the Innovators Direct support subscription will ensure you are covered 24/7 for any emergency situations that could impact your trade at that given point in time.  Our phone support package during business hours also ensure you are able to reach out and ask us any questions that would improve your and your customers experience with our products.  

Below are three support plans to meet the different level of needs.  Innovators Direct recognises the needs of a large company are significantly different than those of a small organisation. 

As such, we have created 3 levels of support to assist you with your pressing support matters or also include assistance in managing your software account. 

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Basic Support & Maintenance
$40 / month
including GST, paid Annually
24/7 Phone Support
Hardware Support
Network Support
Software Support
Add-ons

General operations via software (available between 8:00am-5:30pm)

Email support is included for non-emergency matters. 

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PLATINUM SUPPORT & MAINTENANCE
$150 / month
Including GST, paid Monthly
24/7 Phone Support
Hardware Support
Network Support
Software Support
Add-ons

POS full management service – incl. product updating, pricelist updates on key public holidays, settings changes

Updating of add-ons related to new product changes/updates

Includes 1 free call out charge per month.
(hourly rates still apply – $75 value) 

Access to exclusive electricity and gas corporate rate

Dedicated business manager for telecommunications support

General operations of softwares

Email support is included for non-emergency matters. 

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