Hospitality technology support from an experienced team that understands how your systems work together. From troubleshooting and maintenance to training and ongoing assistance, we're here to help keep your venue running smoothly.
Sound familiar? These are the problems we hear about most.
One number to call for everything technical. That's the difference one experienced team makes.
Phone, email or live chat, whichever suits how you work.
Help when your POS isn't behaving during service.
Learn moreRemote monitoring and fixes, without waiting for a visit.
Callouts when hardware needs hands.
Menu and pricing changes made for you.
Terminals, printers, screens and more.
Connectivity problems found and fixed.
Learn moreHelp when connected systems stop talking to each other.
Staff training for new systems and new team members.
Keeping your systems up to date and running well.
There are two ways to get support from us.
CSP retainer plans for venues that want support on tap, without waiting on a callout every time something needs attention.
Not on a plan? You can still contact us when you need help. Some services outside a plan may be chargeable, so ask us how it works for your venue.
When something goes wrong, here's what happens after you call us.
Instead of spending time working out which supplier to call, you can contact a team familiar with your hospitality systems. We help investigate issues, provide assistance within our service scope and coordinate with other providers where necessary.
Why choose Innovators DirectGenuine Google reviews from venues we work with.
Amazing support, amazing advice, amazing team. Chewie and the crew helped us onboard a new POS and online ordering platform all at the same time. We also changed a few other things and now all of our tech talks to each other and we have a much smoother run business. Truly the best!!
I run an IT company in Brisbane. When I had a call out to resolve networking issues with a Lightspeed POS system at a restaurant in Brisbane city, I used the 24/7 remote support from Innovators Direct who were fast to answer and fast to resolve my issue. Their restaurant POS support was brilliant!
The boys at Innovators Direct are great and always happy to help, and their service is 5 star.
Something else on your mind? Ask us directly and we'll give you a straight answer.
Our CSP retainer plans give you ongoing help across your tech stack. What's covered depends on your plan, so get in touch and we'll explain the options for your setup.
Support availability depends on your plan. Get in touch and we'll walk you through how and when you can reach us.
Yes. Many issues can be resolved remotely, and we provide on-site callouts when hardware needs hands.
Yes. We help with integration issues between the systems we support, and coordinate with other providers where needed.
Menu management is one of the support services we provide. Whether it's included depends on your plan.
We help investigate the issue and coordinate with the relevant provider, so you're not stuck in the middle.
Some services outside a support plan may be charged separately. We'll explain what's covered when we set up your support.
Most venues need more than one piece of the puzzle. These connect closely.
Whether you're looking for ongoing support or assistance with your current hospitality systems, let's discuss how Innovators Direct can help.
Or call us on 07 3184 4164